1.- HOLDER OF THE WEB For purposes of the provisions of Art. 10.1 of the LSSICE, it is stated that the web domain www.arenalplaya.com is owned by the entity FLORDOS, S.L. and it contains information and services related to the possibility of making room reservations and contracting packages, offers or other hotel services.

2.- TERMS OF USE AND EXCLUSION OF LIABILITY 2.1. Access to this website is the sole responsibility of the users. The risks derived from its use are the sole and exclusive responsibility of the user. 2.2. The information contained on the website is offered for the convenience of the users. This information may contain inaccuracies, misprints, omissions and / or inaccuracies, so the owner does not guarantee the reliability, accuracy and / or security of its content. 2.3. The information that appears on the web is current as of the date of its last update. The owner reserves the right to make, at any time, the changes, updates and / or deletions it deems appropriate. 2.4. The owner of the website is not responsible for any damage that may arise from interferences, interruptions, computer viruses and / or disconnections in the operational functioning of this electronic system, or those that may be caused by third parties through unlawful interference in the system. 2.5. The user agrees to use the website and services made available to them in accordance with the law, morals and good customs, refraining from using it for illegal purposes, contrary to what is established in these rules, or in any way that could harm third parties or prevent normal use by other users. 2.6. The services that are collected and provided through the web are intended for adults so that users who contract services through this website claim to be of legal age. No information related to minors will be requested or collected. 2.7. The owner is not responsible for the content, products and / or services that may be obtained through links to advertising or websites of third parties (links) through this website. The presence of links is for informational purposes only and does not presuppose any type of relationship between the owner and the owners of the website that can be accessed through these links. 2.8. The content of this website is intended for personal use, so you can not copy, reproduce, distribute, communicate, publish, assign, transform, sell or use the content of this website for public or commercial purposes.
2.9. The owner may withdraw or suspend at any time and without prior notice the provision of services to those users who have breached the provisions of this document, or incurred in violation of laws, morality or public order. The exclusion of the user will not suppose the waiver to exercise the pertinent legal actions for the demand of responsibility.

3.- RIGHTS AND GROUNDS OF EXCLUSION
The owner reserves the right to temporarily or permanently exclude the users of this web page in case of any of the following events: • Breach of any of the General Conditions established in this document • Breach of the laws , morality and Public Order. In no case, such exclusion of the user will imply a waiver to carry out the pertinent legal actions, as well as the possible compensations that may correspond.

4.- CONTRACTUAL PROCESS
For the purposes of Art. 27 of the LSSICE, the contractual process carried out through www.arenalplaya.com will be carried out through the following steps:
• First: Selection of the offer, package or other hotel services on the main page by means of the search parameters, as well as the dates of stay.
• Second: Choice of room type, number of rooms, and number of people.
• Third: Selection of supplements and additional services with sample of the final price. Insertion of both personal data relating to the reservation, as well as the bank card used as a guarantee of the reservation, and acceptance of general conditions of the reservation.
• Fourth: Formalization of the reservation, sample confirmation page.
• Fifth: Sending confirmation email of the reservation with data of the same.
When the reservation is formalized, an electronic document will be generated that will later be incorporated into the holder's files. The user will have at all times full access and knowledge of the same by sending an email with its content at the end of the reservation process. Once the reservation is formalized, the client is asked to review the content of the reservation so that it can identify possible material errors in the data entry; in case it is necessary to correct it, the user can call the central reservation number +0034 650071147 or send an email to reservas@arenalplaya.com providing the identification data of the reservation.

5.- SECURITY OF COMMUNICATIONS 5.1. In the online reservation service, the security and confidentiality of transactions is guaranteed. 5.2. The connection to the transactional service is made through a secure server. This is the standard Internet security technology, Secure Socket Layer (SSL), which applies an encryption system to provide maximum confidentiality in the data transmitted through it. The information is transmitted encrypted ensuring that it is only intelligible to the client's computer and the server of the owner of the website. 5.3. The verification that the connection is made through a secure server can be verified through any of the following systems: - Through the address www.arenalplaya.com server, since a secure server begins with https. - Through an indication of your browser program in which an entire key appears to a closed padlock at the bottom of the screen.

6.- USE OF COOKIES As a consequence of the entry in the main website, as well as in the linked pages, it is possible that cookies are incorporated to your computer. In case the users are not interested in it, they should configure their browser in a way that prevents the incorporation of cookies on their computer.

7.- APPLICABLE LEGISLATION The relations between the owner of the website and the users will be governed by Spanish legislation.

8.- JURISDICTION The Courts of FLORDOS, S.L. will be competent to hear any dispute between the parties, expressly waiving any other jurisdiction that may correspond to them.